OpenText Communications Center CRM (CC CRM)
- Product Detail
OpenText™ Customer Communications CRM (formerly Legodo PowerDocs) provides simple, web-based document generation from your native CRM system with OpenText Exstream, or as a standalone SaaS solution with OpenText Exstream for Salesforce.
Your business is growing. Opportunity and customer needs are expanding. You need to communicate critical business information better, faster and more consistently than ever before. Help all your teams stay customer-centric with Communications Center CRM (CC CRM), the customer communications management solution that matches your CRM system.
Only CC CRM offers you:
- Fast set-up in mere minutes
- Turnkey integration with Salesforce® and Oracle® Fusion, among other CRM systems
- No need to purchase and maintain expensive IT infrastructure
- 24/7 access to cloud-based CCM resources, simple to deploy, maintain and scale
- Generate highly personalized correspondence via built-in rule engine
- Global business focus — more than 10 languages supported
- Instant customer sign-off with built-in electronic signatures
Whether your organization needs to produce a single customer service email or millions of personalized sales letters, CC CRM helps to rapidly synthesize relevant business data and content into compelling written communications – all from within your familiar customer relationship management (CRM) or enterprise resource planning (ERP) environment.
A cloud-based solution, CC CRM provides enterprise-class customer correspondence functionality without any enterprise-scale IT challenges. Your organization can focus on your customers while CC CRM powers the back end, deploying in just minutes.
Template selection for efficient and interactive document generation
OpenText™ Customer Communications CRM (formerly PowerDocs) integrates into your cloud CRM environment via a simple button. Click to access the template selection and quickly decide what kind of quote to generate. Within interview mode, enter structural changes and other required data (which can be individually selected based on the template). The quote is then generated.
Fast and simple document editing
Edit generated documents using a web interface that requires no local installation and can run on any device. Alternatively, if more advanced editing functions are required, documents can be edited in a Microsoft Word client application.
Process integration. How your CRM supports your work
CC CRM is more than just document generation software. You can design business processes or simply integrate CC CRM into your existing processes. From task management, to sending or reviewing documents, everything can be clearly and optimally defined.
Depending on the template’s design, quotes can be sent via various channels simultaneously, such as email, fax, SMS, print etc. A quote can also be sent to a variety of channels, each matched to its own format requirement.
The users very quickly accepted the intuitive solution. With real -time access, they no longer have to worry about paperwork, returning to the office, scanning the documents, and data entry. They can remain in the field for longer, create proposals and contracts more quickly, and have improved conversion rates, ultimately reducing the cost of customer acquisition for Canal Digital Kabel.
In cooperation with OpenText, we have automated a third of our process steps, improving the customer experience. The customer can easily get all their digitally signed documents from the customer center. As a result, we have made a great contribution to bringing them into the digital world.