OpenText Experience 16
OpenText Experience 16 empowers marketing, line of business users and developers with intelligent content services to transform and optimize customer experiences and operations to solve complex business requirements for global enterprises
Artificial Intelligence and process automation offer organizations a way to better understand the customer at every stage of their journey—a journey comprised of an infinite number of potential interactions. Experience 16 offers a foundation for customer engagement with distinct capabilities related to marketing optimization, streamlined purchasing, customer contact interaction and voice of the customer solutions.
The customer journey has grown more complex and requires an omnichannel strategy that cuts across devices and technologies to ensure a rich customer experience. Experience Suite 16 addresses better engagement with customers, insight into digital content marketing asset usage and trends and better innovation of business applications in the cloud. With Experience Suite 16, creating, managing and publishing content to deliver exceptional customer experiences has never been easier.
With its ability to influence customer engagement, intelligent automation helps build brand loyalty with consumers with innovative and personalized experiences across all channels. Creative teams and contact center agents need powerful, cloud-ready digital experience platforms to help deliver on the promise of AI. Experience Release 16 is a platform for Intelligent and Connected experiences that address digital transformation initiatives.
What is new in Experience 16 EP5?