Experience Cloud Rethink customer engagement
Deliver personalized and contextualized experiences across the customer journey
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Customer experience (CX) solutions managed simpler and faster in the cloud
Reduce IT dependency, increase scalability and gain flexibility to streamline operations, benefit from built-in micro-services and access the latest capabilities without managing upgrades.
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Improve customer experiences
Create personalized experiences that resonate with audiences on any device at any time, anywhere.
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Optimize operations
Realize the value of each investment while extending capabilities across the entire organization.
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Enable new business models
Adapt to customer expectations as they change with new ways to sell, engage and assist.
OpenText Experience Platform
Deliver intelligent, relevant and efficient omnichannel experiences.
Learn MoreCustomer Analytics, AI & Insights
Gain an Information Advantage with customer data management for personalization, customer journey insights augmented with AI, customer journey mapping, cross-channel interactions and more.
Customer Communications
Personalized omnichannel communications, business content authoring, interactive editing, output management, automatic document generation
Content Management
Content creation, self-service apps, omnichannel delivery, personalized experiences
Digital Asset Management
Digital repository/media storage, usage control, media transformation, adaptive media delivery, brand portals
Digital Fax
Cloud fax services, Enterprise Cloud Server, Managed Services, Hybrid fax.
Process & Collaboration
No code/low code connections, content review and approval, creative collaboration, file sharing & sending.
Voice & Contact Center
Workforce optimization, personal assistant, offline customer engagement, 1:1 touchpoint, two-way interactions.
What’s new in Experience Cloud
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Customer Experience Orchestration
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New AI-assisted authoring capabilities
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Improved collaboration with agencies and extended teams
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Real-time conversation analytics for call centers
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Unified Messaging applications to empower workers anywhere
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Cloud-first and simplified deployment options
OpenText in the cloud
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Content
Connect content, people and process to get more productivity, collaboration, governance and compliance.
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Business Network
Build adaptive, sustainable and compliant trading networks by connecting any business, person, system or thing.
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Security
Provide multiple layers of defense to detect, protect against, forensically investigate and remediate security threats.
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Developer
Use cloud API services to reduce development costs and improve time-to-market with faster ways to build.
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Customer choice and flexibility
Advanced technologies
Accelerate digital transformation and free up resources for creativity and innovation.
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