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OpenText™ TeamQ Small team call center solution

Equip small teams with cost-effective call center capability

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OpenText TeamQ overview

See how to bring powerful call center capabilities to smaller teams.

Full contact center solutions provide powerful tools, such as call recording, quick activity readouts, automated attendant/IVR integration and more. Unfortunately, they are also designed and priced for very large teams of agents whose workloads are 100% phone-based. OpenText™ TeamQ bridges this gap with call center functions at small team price points.

OpenText TeamQ features

  • Call management capabilities

    Directly manage calls, eliminating the need to invest in Computer Telephony Integration (CTI).

  • Call center capabilities

    Gives agents desktop control with informative screen pop-ups, automated attendants, call recording functions, reports and a supervisor interface.

  • Automated and uniform call distribution capabilities

    Distributes calls quickly and efficiently to replace hunt groups.

  • Perfect for small-knowledge worker teams

    Cost-effectively supports up to 50 teams of up to 25 agents each.

OpenText TeamQ benefits

  • Improve caller satisfaction

    Allow callers to leave a message or callback number and automatically reroute calls based on queue length or wait time.

  • Get the right calls to the right agents

    Enable agents to select the calls they are best qualified to handle, either due to expertise or previous interactions with the caller.

  • Boost efficiency

    Deliver information to agents through database and automated attendant integration prior to answering calls.

  • Train and manage

    Track performance and provide feedback with call recording, a supervisor interface and reporting.

  • Build teams with remote workers

    Link staff into virtual call center teams from anywhere in the world.

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