Full contact center solutions provide powerful tools, such as call recording, quick activity readouts, automated attendant/IVR integration and more. Unfortunately, they are also designed and priced for very large teams of agents whose workloads are 100% phone-based. OpenText™ TeamQ bridges this gap with call center functions at small team price points.
Call management capabilities
Directly manage calls, eliminating the need to invest in Computer Telephony Integration (CTI).
Call center capabilities
Gives agents desktop control with informative screen pop-ups, automated attendants, call recording functions, reports and a supervisor interface.
Automated and uniform call distribution capabilities
Distributes calls quickly and efficiently to replace hunt groups.
Perfect for small-knowledge worker teams
Cost-effectively supports up to 50 teams of up to 25 agents each.
Improve caller satisfaction
Allow callers to leave a message or callback number and automatically reroute calls based on queue length or wait time.
Get the right calls to the right agents
Enable agents to select the calls they are best qualified to handle, either due to expertise or previous interactions with the caller.
Deliver information to agents through database and automated attendant integration prior to answering calls.
Train and manage
Track performance and provide feedback with call recording, a supervisor interface and reporting.
Build teams with remote workers
Link staff into virtual call center teams from anywhere in the world.