Create customers for life
Deliver intelligent, relevant and efficient omnichannel experiences.
Learn how the OpenText™ Experience Platform transforms the customer experience
OpenText Customer Experience Management is now OpenText Digital Experience
Make the right impact as your customers interact with your brand. The OpenText™ Experience Platform provides the solutions you need to connect entire customer journeys – across all critical touchpoints – ensuring you exceed expectations while optimizing operations.
Create frictionless experiences
Plug and play platform
Make data-driven decisions
Transform business at individual pace
Your customers are evolving with technology. Are you? Explore how to create a continuous, connected customer journey that optimizes customer engagement and satisfaction for B2C, B2B and B2E experiences.
Benefits of the OpenText Digital Experience Platform
Improve customer experience
Create personalized experiences that resonate with audiences on any device at any time, anywhere.
Realize the value of each investment while extending capabilities across the entire organization.
Enable new business models
Adapt to customer expectations as they change with new ways to sell, engage and assist.
OpenText Experience Platform Capabilities
Bring content to the core of every customer interaction whether it is on the phone, in person or on any digital channel. Customize the solution to your specific requirements using any combination of the following capabilities:
What’s new in Digital Experience
- Customer Experience Orchestration
- New AI-assisted authoring capabilities
- Improved collaboration with agencies and extended teams
- Real-time conversation analytics for call centers
- Unified Messaging applications to empower workers anywhere
- Cloud-first and simplified deployment options
Individualize customer journeys
Learn how disruptive and transformational technologies support superior omnichannel customer experiences.Watch the webinar
Drive brand loyalty
Learn how to monitor public image, product adoption and track brand relevance with AI-driven customer sentiment analysis insights.Get the IDC industry brief