Voice of the CustomerOpenText Explore
Discover valuable insights in a Voice of the Customer solution with enterprise level speech and multichannel analytics
Voice of the Customer features
Customer success stories
Benefits of Voice of the Customer tools
Listen, analyze and take action
Allows organizations to use customer insights to analyze interactions from every customer touchpoint, from campaigns to billing statements, and reveal opportunities, correct broken processes and streamline bottlenecks.
Uses comprehensive dashboards to transform raw data into easy to understand data visualizations that help identify what is going well and isolate errors for improvement for informed decisions that improve the customer experience.
Customer experience analytics
Understand and respond to the true experiences for specific customers, as opposed to siloed experiences based on legacy single-channel technologies.
Big data ready
Allows organizations to use the data now but also prepare data for next level reporting that drives big data strategies, reducing project time and complexity.