Voice of the Customer tools
Customer success stories
Benefits of Voice of the Customer tools
Customer experience analytics
Understand and respond to the true experiences for specific customers, as opposed to siloed experiences based on legacy single-channel technologies.
Voice of the customer programs
Make VOC software an integral part of any VOC program to uncover customer feedback and behaviors for better decisions and improved customer experiences.
Customizable dashboards present information visually for immediate impact and clarity with cluster mapping and interactive charting widgets, such as share of voice, spectrographs and sentiment trending.
Uncover sentiments expressed in responses to a post-call survey or comments on a website, from a grouping of especially successful sales calls, emotionally driven customer service interactions, or notes from a storefront.