Communications (CXM)

OpenText Exstream

Transform customer communications into exceptional experiences

Overview

See how authors are optimising customer communications with OpenText™ Exstream™

OpenText™ Exstream™ gives organisations one secure, cost-effective, efficient and reliable solution for all customer communications. Part of the OpenText™ Experience Platform, Exstream is a CCM tool that scales to fit the customer engagement needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems.

Why choose OpenText Exstream?

The leading enterprise CCM application

Leverage the performance, scalability and easy integration of the “market-share leading CCM solution trusted by the largest enterprises globally.” ¹

[1] IDC MarketScape, 2019
Unmatched flexibility

Deploy off-cloud, in public clouds or as a managed service, fully integrate with existing customer systems of record and support all communication types and digital channels.
Ongoing enterprise CCM innovations

Take personalization at scale to the next level with continual pragmatic innovation such as AI/ML assisted authoring, template rationalisation and co-innovation with Google CDP.

Read the overview

How Exstream can benefit business

Discover the advantages of using OpenText Exstream.

Read the position paper

personalise customer conversations

Boost customer engagement, drive revenue and increase brand loyalty with personalised communications and content.
Improve business metrics

Leverage omnichannel customer communication management to reach customers through their preferred channels, language for increased for all engagements and conversions.
Reduce costs

Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution.
Mitigate risks

Utilize an enterprise centralised CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria.
maximise customer lifetime value

Uncover essential data using an intuitive customer engagement platform to analyse interactions and improve future communications throughout each touchpoint.

Features

Containerized cloud communications

Supports movement to the cloud with thin client and containerized design, author, edit and orchestrate capabilities.
Support mobile customer communications

Enables the design of responsive communications with outputs that scale and flow regardless of device or screen size.
Easy content authoring

Empowers non-technical users with an easy-to-manage CCM solution to craft, edit and personalise content as well as create rules (content and business) without IT involvement.
Customer engagement analytics

Assured delivery allows tracking message delivery and responses and automatically responds to failures or bounce-backs through an unlimited number of failover channels.
Integration everywhere

Integrates with any application, including ERP, CRM and the OpenText Experience Platform, for native message delivery across channels, digital asset management, web portals, journey orchestration, customer profile data and archive/retrieval.

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Deployment

OpenText offers deployment choice and flexibility for Exstream

Run anywhere and scale globally in the public cloud of your choice
OpenText Public Cloud (Multi-Tenant SaaS)
Accelerate cloud strategies with OpenText cloud experts
OpenText Private Cloud (Single Tenant) on OpenText Cloud, AWS, GCP, or Azure
Extend your team
Off Cloud, on-premises software, managed by your organisation or OpenText
Develop, connect and extend your Information Management capabilities
API from OpenText Developer Cloud

Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Your journey to success
OpenText Professional Services
Drive deeper product adoption and richer engagement
Customer Success Services
Accelerate the Information Management journey
Consulting Services
Comprehensive Information Management services and resources
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Partners

OpenText helps customers find the right solution, the right support and the right outcome.

Search OpenText's partner directory
Find a Partner
Industry leading Organisations that enhance OpenText products and solutions
Strategic Partners
Build better software products
OEM Solutions
Explore OpenText's Partner solutions catalogue
Application Marketplace

Training

OpenText Learning Services offers comprehensive enablement and learning programmes to accelerate knowledge and skills.

OpenText Exstream Training
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Meet the demands of all types of users for effective adoption
Learning Services
Unlimited access to training with personalised tiers to fit your needs
Learning Subscriptions

Communities

Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Explore ideas, join discussions and network
OpenText’s forums

Leaders trust OpenText

See how customers are succeeding with OpenText Exstream

More customer storeys

BlueShore Financial delivers tailored client communications with OpenText Exstream

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Exstream resources

See how OpenText is a leader on the Aspire Leaderboard – an interactive industry comparison tool

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