OpenText Experience 16
Intelligently create, individualize and deliver true data driven omnichannel experiences at scale
Experience 16 offers a foundation for a better, fully insight-driven customer experience with distinct marketing optimization, customer contact interaction and voice of the customer capabilities.
Organizations need a 360° customer view to implement a meaningful customer experience, requiring the capability to capture and analyze customer event data. They must also be able to create, execute and adjust an omnichannel strategy that generates measurable outcomes, such as shorter sales cycles, higher customer value or better NPS scores. With Experience Suite 16, creating, managing and publishing content to deliver timely, individualized, relevant customer experiences has never been easier.
What is new in Experience 16 EP6?