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Retail solutions

Optimize operations, improve brand awareness and boost customer engagement and loyalty with OpenText Retail solutions

Today's challenges

Global stay at home and social distancing mandates have changed the retail landscape for good. Retail organizations face challenges pivoting and finding new ways to serve their customers both today and in the future.

Finding new ways to engage

As doors close for many Retailers, they are looking for new ways to continue serving customers. Whether through online delivery, curbside pickup or other avenues, understanding public sentiment offers insights into new way to engage refine their offerings to survive and thrive in the new landscape.

Applying insight

Retailers are challenged to act on collected data to better identify patterns and trends that will improve brand awareness to keep them top of mind and execute faster and smarter.

Personalizing experience

The competition is fierce and personalized and exceptional experiences stand out. Retailers need to ensure they have the behavioral intelligence to offer a personalized experience that keep customers coming back.

Increasing visibility

Having visibility into customer needs offers insight into how individuals want to shop and interact with a brand across all touchpoints.

Customer success stories

OpenText Retail solutions benefits

As retail collides with adjacent consumer-focused sectors, the industry continues to undergo constant disruption. However, amid the disruption, one thing remains consistent: Consumers are becoming more powerful, with expectations of having it all.

Deloitte, 2019 Retail Industry Outlook

OpenText Retail solutions

Deliver personalized, connected customer experiences

OpenText™ TeamSite™

Drive sales with targeted offers based on customer insight

Intelligent Recommendations from OpenText

Leverage customer interaction analytics to drive sales

OpenText™ Explore

Leverage AI to optimize and automate retail

OpenText™ Magellan™

Gain superior customer and business insights with data exploration and analysis

OpenText™ Magellan™ Analytics suite

Maximize customer lifetime value with ultra-personalized communications

OpenText Exstream™

Seamlessly produce, publish and distribute digital media and content

OpenText™ Media Management

Contact us to speak with a member of the Retail team