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Touristic Enterprises Company

Touristic Enterprises Company nurtures long-term loyalty with high-quality experiences for every guest

Touristic Enterprises Company logo

Resort operator keeps assets in prime condition with 85% faster maintenance processes enabled by OpenText™ Content Suite

Today, any repair or inspection requests go straight into OpenText Content Suite, which means that our maintenance team sees them immediately.

IT Department Manager, Touristic Enterprises Company


  • To maintain high quality service to residents and visitors, Touristic Enterprises Company needed to replace a manual, paper-based maintenance request process with digital workflows.
  • Personnel made over 900 maintenance requests annually.
  • Each maintenance request took at least 14 days to complete, from filling out paperwork to processing to fulfillment.



  • Accelerates maintenance approvals from 14 days to 2 days, a reduction of 85%.
  • Empowers maintenance teams to carry out repairs rapidly, promoting higher customer satisfaction.
  • Eliminates the need for paper, saving time and reducing costs by 80%.

About Touristic Enterprises Company

Founded in 1976, Touristic Enterprises Company (TEC) is a state-owned company on a mission to deliver high-quality entertainment and recreational services to residents and visitors across Kuwait. To further its goal of boosting tourism to the country, TEC operates a wide range of premium properties, including resorts, yacht clubs, restaurants, and other leisure facilities.