Touristic Enterprises Company
Touristic Enterprises Company nurtures long-term loyalty with high-quality experiences for every guest
Resort operator keeps assets in prime condition with 85% faster maintenance processes enabled by OpenText™ Content Suite
Today, any repair or inspection requests go straight into OpenText Content Suite, which means that our maintenance team sees them immediately.
Challenge
- To maintain high quality service to residents and visitors, Touristic Enterprises Company needed to replace a manual, paper-based maintenance request process with digital workflows.
- Personnel made over 900 maintenance requests annually.
- Each maintenance request took at least 14 days to complete, from filling out paperwork to processing to fulfillment.
Product(s)
- OpenText Archive Center
- OpenText Brava!
- OpenText Content Server
- OpenText Content Suite
- OpenText Intelligent Capture
Value
- Accelerates maintenance approvals from 14 days to 2 days, a reduction of 85%.
- Empowers maintenance teams to carry out repairs rapidly, promoting higher customer satisfaction.
- Eliminates the need for paper, saving time and reducing costs by 80%.
About Touristic Enterprises Company
Founded in 1976, Touristic Enterprises Company (TEC) is a state-owned company on a mission to deliver high-quality entertainment and recreational services to residents and visitors across Kuwait. To further its goal of boosting tourism to the country, TEC operates a wide range of premium properties, including resorts, yacht clubs, restaurants, and other leisure facilities.