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ENGIE Italia

ENGIE Italia delights customers with seamless, responsive services

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Energy provider accelerates customer services with mailroom automation powered by OpenText Intelligent Capture.

By partnering with PIC SERVIZI PER L’INFORMATICA to deploy OpenText Intelligent Capture, we are empowering our support teams to offer higher-quality customer services—helping to nurture the long-term loyalty of customers across Italy.

Francesco Presicce, Manager, IT Business Support


  • To foster the long-term loyalty of energy customers in Italy, leading provider ENGIE Italia looked for a way to accelerate the processing of key customer correspondence without sending its costs soaring.



  • Automated processing for almost 500,000 pages of documentation per month.
  • Cut time spent on document management by 35 percent, with a 50 percent time saving predicted in the future.
  • Accelerated delivery of documents to customer service agents from three days to just 30 minutes, enabling faster support.

About ENGIE Italia

ENGIE, a global energy leader, has delivered gas and electricity to businesses and consumers in Italy for more than 20 years. From its regional head office in Milan, ENGIE Italia strives to accelerate the transition to a carbon neutral economy by designing solutions that reduce energy consumption and respect the environment.