skip to main content

Ohio Living

Ohio Living sees substantial savings with digital fax system

Ohio Living logo

One of the largest multi-site senior living organizations in the US reduces costs, streamlines workflows with OpenText™ XM Fax™.

The savings we’ve realized in time, manpower, and system costs have been considerable, the efficiency and flexibility of the solution has made life much easier for our people, and because XM Fax is a software solution that’s available to our people 24/7, we no longer miss any referrals.

Joyce B Miller, Chief Information Officer


  • Confidential and sensitive information must be transmitted securely
  • Manual workflow caused delays



  • Significantly reduced costs
  • Accelerated workflows
  • Increased security and reliability
  • Enabled mobile faxing for staff conducting home visits

About Ohio Living

Founded in 1922, Ohio Living is one of the largest not-for-profit, multi-site senior living organizations in the country, according to the Leading Age Ziegler Top 150. Each year, Ohio Living serves more than 73,000 people through its 12 life plan communities and Ohio Living Home Health & Hospice. The organization provides housing options through the full continuum of care to post-acute home health and hospice support for adults and has over 2,700 employees.