Legal Aid Western Australia
Legal Aid WA builds winning case for digital transformation
Largest single provider of legal aid services in Western Australia replaces legacy system with OpenText™ Extended ECM Platform, builds new content culture to enhance service
Extended ECM has been deployed in a very consultative and collaborative way and people are coming to us to explore what other functionality they can get out of the system.
Challenge
- Previous document management platforms were difficult to scale and meet new digital evolution requirements
- A lack of integration between core business solutions caused information to be duplicated and scattered across disparate systems
Product(s)
Value
- Established a secure, integrated single source of truth for confidential content
- Migrated 15 million documents for access by close to 400 users with minimal training
- Positioned organization for digital transformation of critical client services
- Improved information flow and key processes with integration to enterprise applications
About Legal Aid Western Australia
Legal Aid Western Australia (WA) supports a fair and safe community for millions of residents in the country’s largest state. The government agency responds to requests from citizens in need, such as a couple asking for dispute resolution services, a senior requesting representation for elder abuse, or a person seeking legal assistance to defend their criminal charges.