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Tata Power Delhi Distribution

Tata Power strives to keeps the lights on during global health crisis

Tata Power Delhi Distribution logo

National power company leverages digital innovation with OpenText Documentum to keep business running remotely

In this pandemic situation, we have developed a lot of innovative work processes using OpenText Documentum xCP to solve the problems we are facing. As a result, we have been able to be resilient during this pandemic but also comply with the need to stay at home.

Santadyuti Samanta, Head of IT, Tata Power Delhi Distribution


  • Immediate business changes needed to support employees working from home during Covid-19 lockdown
  • Increased reliance on electronic processes and channels to facilitate virtual customer care, billing, and payments



  • 70% of workforce enabled for secure remote work with workflows in OpenText Documentum xCP
  • Online payment increased from 61% to close to 96%
  • Critical operations and customer service standards maintained with despite significant business disruption

About Tata Power Delhi Distribution

Tata Power is India’s largest integrated power company, offering renewable as well as conventional power generation including hydro and thermal energy, transmission and distribution, trading, coal, and freight logistics. With more than 100 years of technology leadership, project execution excellence, world-class safety processes, customer care, and green initiatives, Tata Power is committed to ‘lighting up lives’ for generations to come.