Healthcare provider to US military members, veterans, and families streamlines operations and sees annual cost savings of $500,000 with OpenText™ XM Fax™

XM Fax Service Provider Edition met flexibility and reliability requirements. It was easy to use and understand. The interface works well. The XM Fax system is very stable and responsive. OpenText has been very accommodating regarding customization of XM Fax and accomplished it all within the 10-week timeline and within budget.

Challenge

• The need for a quick and cost-effective solution for processing healthcare services requests across a vast network
• A secure, robust and flexible fax solution needed to handle high volume of inbound and outbound faxing

Product(s)

• OpenText XM Fax

Value

• Achieved a cost-savings of $500,000 per year
• Increased productivity: the inbound/outbound fax load handled almost doubled from 28,000 pages to 45,000 pages per day
• Increased coverage to 90 locations, compared to 32 locations initially
• Improved its document management integration receipt/routing with OCR integration and audit tracking capabilities