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TriWest Healthcare Alliance

TriWest Healthcare Alliance streamlines faxing for facilities across 21 states

TriWest Healthcare Alliance logo

Healthcare provider to US military members, veterans, and families streamlines operations and sees annual cost savings of $500,000 with OpenText™ XM Fax™

XM Fax Service Provider Edition met flexibility and reliability requirements. It was easy to use and understand. The interface works well. The XM Fax system is very stable and responsive. OpenText has been very accommodating regarding customization of XM Fax and accomplished it all within the 10-week timeline and within budget.

Rick Green, Vice President and CIO, TriWest Healthcare Alliance


  • The need for a quick and cost-effective solution for processing healthcare services requests across a vast network
  • A secure, robust and flexible fax solution needed to handle high volume of inbound and outbound faxing



  • Achieved a cost-savings of $500,000 per year
  • Increased productivity: the inbound/outbound fax load handled almost doubled from 28,000 pages to 45,000 pages per day
  • Increased coverage to 90 locations, compared to 32 locations initially
  • Improved its document management integration receipt/routing with OCR integration and audit tracking capabilities

About TriWest Healthcare Alliance

Established in 1996, TriWest Healthcare Alliance is a Phoenix-based corporation that employs 1,600 people in the 21-state TRICARE West Region. TriWest contracts with the U.S. Department of Defense (DoD) to provide access to cost-effective, high-quality healthcare for three million active and retired military members and their families.