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Etisalat automates business processes to drive efficiency and reduce costs

Etisalat logo

Telecommunications service provider helps reduce paper use, increase collaboration and introduces process automation with OpenText™ Content Suite

Since implementing OpenText, 30 percent has been cut from our network engineering project logistics costs.

Ribhi Yaseen, Senior Manager ECM, Etisalat


  • Reliant on hard copy documents, maps, contracts, drawings and others
  • Duplication at each branch not knowing which document was the current version
  • Raising new approvals for projects could take a month or more
  • Paper documents being couriered for signature and multiple copies being made and distributed



  • Improved collaboration saves up to 70% of engineering users’ time
  • Cut approval time from up to a month down to just hours
  • Reduced costs of network engineering project logistics by 30%
  • Lowered storage space for document archival by 90%

About Etisalat

Etisalat Group is one of the world’s leading telecom groups in emerging markets. Headquartered in Abu Dhabi, Etisalat was established four decades ago in the UAE as the country’s first telecommunications service provider. An international blue-chip organization, Etisalat provides innovative solutions and services to 142 million subscribers in 16 countries across the Middle East, Asia and Africa.