PEMCO Insurance
Multichannel Communications Create Market Advantage for PEMCO
OpenText™ Exstream consolidates customer communication, cuts costs, and creates a multichannel roadmap
The power of OpenText Exstream is that it has allowed us to build a platform for our entire customer communications management, and create a center of excellence around it.
Challenge
- Needed to consolidate multiple customer communications, improving the management of different documentation, reducing costs, and allowing a paperless experience
Product(s)
Value
- Enables the business to offer customers a true, paperless experience
- Allows the creation of a multichannel communications strategy, reducing paper costs and improving reputation for customer service
- Delivers a singular customer communications management platform with scalability to adapt as the business grows
About PEMCO Insurance
PEMCO is a U.S. world-class insurance company based in Seattle, Washington. It is an industry leader in terms of customer satisfaction, ranking highest in the 2013, ‘14 and ‘15 J.D. Power studies. It is also an increasingly paperless organization.