The Insurance Corporation of British Columbia
ICBC Turns ECM Corner for Added Business Value
Auto insurance provider enhances efficiency and service with new digital claims management system supported by OpenText Content Suite
Content Suite is a key part of two of our largest transformational projects. I'm excited to look forward to how we can continue to increase the value that this information brings to our partners, our stakeholders and our customers.
Challenge
• Replacing outdated manual methods
• Gaining value from information while ensuring compliance
• Meeting customer demand while maintaining rates and customer service
Product(s)
Value
• Transformed claims support with digital content management
• Extended business value of managed information
• Increased efficiency to support corporate mission for service and affordability
About The Insurance Corporation of British Columbia
The Insurance Corporation of British Columbia is a provincial Crown corporation established in 1973 to provide universal auto insurance to B.C. motorists. They are also responsible for driver licensing, and vehicle licensing and registration. For more information, visit: www.icbc.com