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Dairy Crest

Dairy Crest Maintains Timely Delivery

Dairy Crest logo

Leading UK dairy producer reduces downtime risk and improves customer service with OpenText™ B2B Managed Services

Orders are coming round the clock and it is essential that we turn orders around as quickly and efficiently as possible… For us, the reliability of B2B has a tangible impact at the sharp end of the business.

John Butler, Operations Manager, Dairy Crest


• Tedious technical and support requirements for e-commerce
• Significant backlog of requests
• Urgency for timely order fulfillment



• Reduced risk and faster time to market
• Lower total cost of ownership
• Improved customer service

About Dairy Crest

As a United Kingdom (UK) market leader, Dairy Crest manufactures a range of everyday dairy brands including the award-winning Cathedral City cheddar, Clover spread, Country Life butter and FRijj milkshakes. The company also supplies milk to retailers, from major supermarkets to village stores, throughout the UK. Their milkmen deliver milk and dairy products to thousands of homes in England and Wales each day. Sales are in the region of £1.6 billion (USD $2.2 billion) a year.