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FWD Life Insurance Company (Bermuda) Limited

Creating Quality Customer Relationships

FWD Life Insurance Company (Bermuda) Limited logo

OpenText™ Customer Communications Management strengthens relationships and improves efficiency at leading insurance company

This has been a dream product. We save almost $1.4M per year. It helps us communicate effectively and efficiently across different markets, languages, national borders, and distribution channels. That represents a great investment for us.

George Wan, VP of Information Technology, FWD Life Insurance (Bermuda) Limited


• Cumbersome and costly document generation and distribution
• Ability to support future expansion and emerging user needs


• Streamlined transactional communications
• Cost-effective personalisation exceeds customer expectations
• Consistent voice across all channels and formats
• Fully integrated with existing systems and processes

About FWD Life Insurance Company (Bermuda) Limited

FWD is the insurance business arm of the private investment group, Pacific Century Group. It provides life insurance services in Hong Kong, Macau, Thailand and the Philippines. In Hong Kong, FWD also offers general insurance, employee benefits, and financial planning services.