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Commerzbank AG

Digital Loan Files Accelerate Processes at Commerzbank and Speed Integration of Acquisitions

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Enterprise Information Management solutions from OpenText impress with high performance and process integration

The use of electronic files coupled to structured workflows forms the basis for future flexible credit processing in retail banking at Commerzbank. This will allow us to retain our long-term competitiveness in the market.

Kai Huggle, Senior Product Cluster Manager at Commerzbank AG


  • The storage, maintenance, and transportation of paper files was expensive and slowed down the loan processes.
  • Different file structures made standardized, cross-location processing more difficult.



  • The digitalization of the loan files dramatically reduces the cost of paper archiving and transport, and accelerates cross-location processes.
  • Full SAP integration and the extremely high speed of the resolution guarantee user-friendliness and user acceptance.
  • Workflow management and deadline monitoring accelerate processes and ensure a high level of quality.

About Commerzbank AG

Commerzbank AG is a German global banking and financial services company with its headquarters in Frankfurt. It is the second-largest German bank after Deutsche Bank. For more information, visit: