BellSouth Corporation Chooses Open Text Livelink Intranet Suite for Web-based Collaboration, Document Management Needs
Atlanta, GA –
Open Text Corporation (OTEX:NASDAQ) of
Waterloo, Ontario, Canada today announced that BellSouth.net Inc. has
chosen Open Text's Livelink Intranet suite for its internal support and
collaboration needs. BellSouth.net develops Internet and electronic
commerce strategies and services, enabling BellSouth and its affiliates to
offer these services to residential and business customers.
"To bring to the Internet and electronic commerce the same reliability and high quality of service that customers have come to expect from BellSouth's voice telephone service is no easy task," said Bob Popp, Project Manager, BellSouth.net. "We needed a collaborative computing solution that would help our employees work better as a virtual team, and the integrated applications of Livelink Intranet met our needs."
Initially, the suite will run on a single Sun/Solaris system, using a Sybase database, that connects BellSouth.net staff. The firm plans on having most users on the system by January, including engineers, software developers, marketers and product developers.
"At first we were mainly concerned with obtaining a world-class document repository system, which the Livelink Library for Document Management module provides," said Popp. "But the web-interface and other features such as its search, workflow status and collaboration engines helped us see beyond our immediate needs to ways we could further improve our internal communications and planning activities."
"The strengths of our product and our vision to put the web to work for enterprises on intranets is being recognized, particularly by communication firms like BellSouth and, in September, Bell Canada, where customer service is crucial for success going into the 21st century," said Tom Jenkins, President and CEO, Open Text Corporation.
BellSouth is a $17.9 billion communications services company. It provides telecommunications, wireless communications, directory advertising and publishing, Internet and information services to more than 25 million customers in 17 countries worldwide. BellSouth's telecommunications operations provide service over one of the most advanced networks in the world for nearly 22 million access lines in its nine-state region that includes Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee. Visit the World Wide Web site for BellSouth's Internet services at http://www.bellsouth.net.