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Message from our CEO & CTO

The coronavirus pandemic has challenged all of us to do better and to be more. What started as a health crisis has evolved into a financial and social crisis, as the inequalities in our society have been made more visible. Successfully dealing with these crises will require leadership, courage, compassion, and collective action. We all have a role to play – and when we succeed, these values need to continue to inform our ongoing efforts against poverty, racism, and climate change.

I am pleased to introduce our first Corporate Citizenship Report. OpenText has always upheld high standards of ethics, integrity and corporate citizenship, and this report gives us an opportunity to discuss our contributions to build a better world. As the current situation makes clear, there is a significant role for companies to play in addressing social, economic, and environmental challenges that threaten our collective future.

The COVID-19 pandemic, the economic instability it has caused, and the Black Lives Matter movement have highlighted how much work we have to do as a society. At the same time, over the past few months, we have also seen humanity coming together – to share life-saving information, to attempt to produce vaccines in record time, and to begin to acknowledge and confront systematic racism.

Technology is the connective fabric of humanity, and the scientific advancements of the past several decades allow us to better deal with these crises than at any point in our history. However, technology, like any other tool, needs to be coupled with ethics, integrity and strong commitments around privacy and security, in order to accomplish these goals.

At OpenText, we believe that information has the power to create a more equitable, just and democratic world. This report contains our commitments and aspirations to making that a reality.

Opportunity and responsibility

As a software company, OpenText is at the forefront of change. Market-disrupting technologies are transforming how we live and the way the world works. Business data and applications are migrating to the cloud. Through the Internet of Things (IoT), endpoints and robotics are becoming increasingly intelligent and connected, adding a huge amount of available information to businesses and creating opportunity for massive improvements to supply chains and customer experiences. Artificial intelligence (AI) and machine learning are making data capture, discovery, and analytics more efficient while promising a new era of autonomous things.

OpenText is in the business of helping customers harness the power of these and other technologies to unlock the Information Advantage, so they can grow sustainably and solve the world’s biggest challenges.

The nature of our business gives us tremendous opportunity to create long-term value for our customers, employees, and society as a whole. Along with that opportunity comes responsibility—and both are important to us.

One of our key responsibilities is data privacy and security. The more the world goes digital, the more data is produced, increasing data security and privacy risks. We make a commitment to our customers that when they entrust their data to us, our number one priority is to defend and protect it.

We also take very seriously our responsibilities to:

  • Act ethically and with integrity in every situation, and to support an ethical supply chain
  • Embrace diversity, inclusion, and respect in our workplace, and to empower our employees
  • Work with local organizations to support the communities in which we operate
  • Mitigate our environmental impact and help our customers do the same

In this report, we discuss our policies and practices in these areas. They include signing on to the United Nations Global Compact (UNGC), by which we affirm our support of its Ten Principles. In the Appendix of this report, you will find our annual Communication on Progress, which demonstrates our commitment to continually improve the integration of the UNGC and its principles into our business strategy, culture and daily operations.

Upholding our responsibilities helps us build the foundation of trust that is vital to growing our business. It also opens doors to partner with customers and others on opportunities to use technology to promote and accelerate positive change in the world.


This year, companies around the world have had to navigate the uncertainty of COVID-19. At OpenText, we moved our employees to remote work to ensure the safety of our employees, customers and partners. While working remotely, we have continued to provide the same 24x7 support to our customers, fully leveraging the OpenText Cloud, our investments in digital infrastructure and our software and global expertise.

Many of our customers have been on the front lines of the pandemic, and we have helped ensure supply chains and retailers are delivering essential goods, pharmaceutical companies are conducting research, hospitals are managing resources, doctors and patients are connected, airlines are safe, banks are providing funds, cyber criminals are stopped and transportation systems are moving goods, along with many other critical functions.

We also launched a number of programs to help our employees and communities with the additional challenges brought on by the pandemic. This includes the OpenText Relief Fund, to support any employees with COVID-19, as well as our 100 Acts of Kindness campaign, which supported almost 200 local charities around the world. As we look to return to the workplace, we will continue to be guided by the overarching principle of ensuring employee, customer and partner safety.


With over 14,000 employees in 35 countries around the world, OpenText believes in the power of diversity, and the ability of multiple backgrounds and points of view to contribute to a stronger whole. We have worked diligently to improve gender diversity within OpenText, and to remove biases from our recruitment, hiring and training programs. We are committed to maintaining a working environment that is inclusive of everyone,regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, or religion.

However, we also know there is more that we can do. The Black Lives Matter protests have been a rallying cry to look more closely at our performance, learn from the experiences of our Black and under-represented employee communities, and commit to fighting systematic racism both within and outside of OpenText. The first step in this process is listening and learning, and I have just completed a listening tour with Black employees at OpenText to better understand their experiences, and to learn from them. Coming out of these meetings, we have committed to an action plan for the next year, which is detailed in this report.

Technology for Good

Few things have the power to transform our world as rapidly and radically as digital technology. Today, technology is being used to fight crime. It is bringing digital agriculture to the world, combatting fraud, improving livelihoods, and helping to eliminate poverty. It is fast-tracking medical advancements and finding innovative ways to reduce waste. At OpenText, this inspires us to think about how we can use our unique products and capabilities for the greater good. Already today, various customer deployments of our Information Management solutions are advancing this concept.

For example, a leading international humanitarian organization is using OpenText products to connect more than 10,000 employees across 90 countries and enable its rapid response team to share information on the ground in the first 24 hours of a crisis. Critical information is fed back into the organization in real time to help them efficiently develop collaborative solutions and refocus on better serving their key beneficiaries.

The world’s top manufacturer of braking systems for rail and commercial vehicles is using the OpenText Analytics Suite to help ensure safety for millions of trains and vehicles across the globe. Wireless sensors on trains are connected to a back-office, cloud-based network using an IoT model. The platform transmits detailed information that can help predict repair and replacement needs, aiding in fleet management and ultimately, reducing the likelihood of component failures and accidents.

We are in the early stages of our Technology for Good corporate citizenship program. Over the coming months, we will be developing a robust strategy and roadmap, and putting in place the necessary governance and operating models. Ultimately, we want to amplify our contribution to creating a better future for all—and we will do it through technology, inclusion and innovation.

I look forward to reporting back to you on our progress.


Mark Barrenechea